RIGHT OF CANCELLATION FOR CONSUMERS
Customers who are consumers within the meaning of the Consumer Protection Act are entitled to the following right of cancellation:
The Customer has the right to cancel the contract within fourteen days without reason.
The cancellation period is fourteen days from the day on which the Customer or a third party named by the Customer, who is not the carrier, has taken possession of the goods; or (for subscription contracts) from the day on which the Customer or a third party named by the Customer, who is not the carrier, has taken possession of the first goods delivery.
To exercise the right of cancellation, the Customer must notify waterdrop® at email@example.com or waterdrop® Microdrink GmbH, Erika-Krenn Promenade 15, 1100 Vienna of the cancellation of the contract by means of a clear declaration (e.g. by means of a letter sent by post or by e-mail). The Customer can use the sample cancellation form below for to cancel the contract, however this is not mandatory. The Customer can submit the sample cancellation form or another clear declaration.
If the Customer makes use of this option, waterdrop® shall immediately send him (e.g. by e-mail) a confirmation of receipt of such a cancellation.
To meet the cancellation deadline, it is sufficient for the Customer to send notification of the exercise of the right of cancellation before the cancellation period expires.
If the Customer cancels the contract, waterdrop® shall reimburse the Customer for all payments that waterdrop® has received from the Customer, including delivery costs (with the exception of additional costs resulting from the Customer having chosen a type of delivery other than the cheapest standard delivery offered by waterdrop®), immediately and at the latest within fourteen days from the day on which waterdrop® receives notification of the cancellation of the contract. For such reimbursement, waterdrop® shall use the same payment method that the Customer used for the original transaction, unless otherwise expressly agreed with the Customer; in no case will the Customer be charged any fees for such repayment.
waterdrop® may refuse repayment until waterdrop® has received the goods back or until the Customer has provided proof that he has returned the goods, whichever is earlier.
The Customer must return or hand over the goods to waterdrop® immediately and in any case no later than fourteen days from the day on which the Customer notifies waterdrop® of the cancellation of this contract, to the following address:
Prologis Logistics Centre
waterdrop fulfilment s.r.o
Prologis - D1 building
The deadline shall be deemed met if the Customer sends the goods before the period of fourteen days has expired.
The Customer shall bear the direct costs of returning the goods.
The Customer shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Exceptions to the right of cancellation: There is no right of cancellation for goods that are manufactured according to customer specifications or are clearly custom made to personal requirements.Furthermore, there is no right of cancellation for goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, insofar as the seal has been removed after delivery. For example, goods in a 12 pack can no longer be returned once the seal has been opened or removed, nor drops once the individual packaging has been opened. Furthermore, bottles that have already been used can no longer be returned.
If you wish to withdraw from the contract, you can use this template by copying the text, filling in your details and sending it to waterdrop®:
To waterdrop® Microdrink GmbH, Erika-Krenn Promenade 15, 1100 Vienna, e-mail: firstname.lastname@example.org
I/we (*) hereby revoke
- the contract concluded by me/us (*) concerning
- the purchase of the following goods
- Ordered on
- Name of the consumer(s)
- Address of the consumer(s)
(*) Delete as appropriate