Declaration of Accessibility

We endeavor to make our websites and apps accessible in accordance with the Accessibility Act as amended (BaFG) for the implementation of the European Accessibility Directive (Directive 2019/882) on the accessibility requirements of products and services.


This Declaration of Accessibility applies to our websites:


and our waterdrop® Hydration apps 

  • iOS: version 2.18.1 and newer

  • Android: version 2.17 and newer 


and our waterdrop® Shopping apps

  • iOS: version 1.9 and newer

  • Android: version 1.2.1 and newer 


Our online store specializes in microdrinks and drinking bottles. The range also includes carafes, cups, lids and much more. 


Our apps offers personalized features to identify personal drinking habits and improve them after completing a challenge as well as a streamlined shopping experience.


Information on the service provider pursuant to Section 4 of the Austrian Distance and Off-Premises Selling Act: 


Waterdrop Microdrink GmbH, Erika-Krenn-Promenade 15, 1100 Vienna, Austria

Tel: +43 1 4170005

Email: info@waterdrop.com 


Further information on the conclusion of the contract (description of our services, explanations on the performance of our services) can be found at: https://eu.waterdrop.com/pages/terms-conditions-eu.


Compliance with accessibility requirements:


We aim to achieve full Level AA accessibility in our online store and our apps in accordance with the Web Content Accessibility Guidelines (WCAG) Version 2.2 to ensure that our offering is accessible to all people and consider requirements in our design and development process. The measures include:


  • Access and security: Our identification, authentication, security and payment functions are designed to be perceivable, operable, understandable and robust for all users. This includes user-friendly login methods, barrier-free two-factor authentication and secure payment processes.


  • Functional performance criteria: We offer various forms of operation to ensure that our products and services can also be used by users with physical, sensory or cognitive limitations. This is ensured as follows, among other things:

    • All content is accessible without color discrimination and there are text alternatives for users with impaired vision.

    • Our features do not require hearing and offer enhanced audio capabilities for users with hearing impairments.

    • Our digital content can be used without fine-motor control.

    • We avoid visual stimulation that could trigger photosensitive seizures.

    • We ensure that features supporting cognitive impairments are provided to make usage as simple as possible.

    • All accessibility features implemented guarantee the privacy of our users.


Preparation of the Declaration of Accessibility


The compatibility of the websites with the BaFG was assessed in the form of a self-test in accordance with WCAG 2.2.


Our websites are constantly being improved. Usability and accessibility are very important to us. If you encounter any barriers on our websites that hinder or restrict your use, please let us know at the following email address: accessibility@waterdrop.com or reach us via telephone: 

  • Austria: +43 1 4170005

  • Germany: +49 32 221093739

  • Switzerland: +41 41 588 00 81

  • France: +33 1 76 40 00 51

  • Netherlands: +31 85 888 3474

  • Spain: +34 911 23 23 80 

  • Italy: +39 800 961 600


In this case, please briefly describe the problem and provide the URL of the website or document concerned. We will check your request and contact you as soon as possible.


The competent market surveillance authority is the Federal Office for Social Affairs and Disability (Sozialministeriumservice), Babenbergerstraße 5, 1010 Vienna.